Client services

When A Client Leaves: How to Learn from Losing

By Greg Abel


If there’s a single message that’s been drilled into my head from attending the annual Counselors Academy conference the past five years, it’s this: all of your clients will eventually leave. That’s not a terribly uplifting thought, is it? But knowing that simple fact will do wonders to drive behavior in order to maintain a successful and profitable business. Anticipating client turnover can help agency leaders focus on important activities such as: